Refund policy

We have a 30-day return policy in place. This means you have 30 days after receiving your item to request a return.
The above applied only to the stock items. Also Return of shipping charges is not allowed.

31-180 days: it must be approved by the manager and has 20% restocking fee or $50 whichever is higher. No freight credit allowed.
over 180 days: it must be approved by the manager and has 50% restocking fee or $100 whichever is higher. No freight credit allowed.

To be eligible for a return, your item must be in the same condition that you received it.

To start a return, you can contact us at returns@ariavetri.com. Please note that returns must be sent to the following address: 3026 Eastern Blvd. Middle River, MD, 21220.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without an accepted return request will not be accepted.

You can always contact us for any return questions at info@ariavetri.com.

Damages and issues
Please take a moment to carefully inspect your order upon arrival. If you find that the item is defective, damaged, or if you received the wrong item, please contact us right away. We are committed to resolving any issues promptly and to your satisfaction.

Exceptions / non-returnable items
Certain items, such as special custom orders or fabricated merchandise, cannot be returned. We also do not accept returns for hazardous materials and flammable liquids. If you have any questions or concerns about your specific item, please contact us. Special custom orders or fabricated items are not returnable for credit and can only be canceled with the approval of Aria Vetri GHS, and may incur a cancellation charge up to the total amount of the order for costs incurred.

Unfortunately, we cannot accept returns on sale items or clearance items.

Return Policy for Tools

All tool sales are final. Please inspect all tools upon receipt. Tools will only be accepted for return if Aria Vetri confirms they are operationally defective and if returned with all accessory components or other parts contained in the original packaging. If you attempt to repair a tool, you forfeit all claims. Tools that have been used, damaged, or altered by the user are not eligible for return, as this would void the return policy. Tools returned to Aria Vetri without prior authorization will be returned to the customer.

Exchanges
The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
If you are shipping merchandise into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Additionally, you’ll need to provide the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and we'll let you know if the refund has been approved. If approved, you will be automatically refunded using your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since we approved your return, please do not hesitate to contact us at returns@ariavetri.com.