Privacy policy
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Last updated: 5/20/2024
This Privacy Policy explains how Aria Vetri Glazing Hardware Supply (referred to as "the Site", "we", "us", or "our") collects, uses, and shares your personal information when you visit and use our products/services, or make a purchase from ariavetri.com ( "the Site") or communicate with us in any way (referred to as the "Services"). In this Privacy Policy, "you" and "your" refer to you as the user of the Products/Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make changes, we will notify you by posting the revised policy on this page with a new โLast Updatedโ date. Any changes to this Privacy Policy will take effect when posted unless indicated otherwise.
By using the website, you agree to the terms and conditions in this Privacy Policy and the Aria Vetri Glazing Hardware Supply Terms of Use (which are hereby incorporated by reference).
The Privacy Policy will be governed by the laws of the State of Florida, without regard to choice of law principles. If you access the website from outside the United States, you are responsible for complying with local laws, including laws related to the transmission of data exported from the United States or your country of residence.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
We collect personal information that you voluntarily provide to us when you register on the website or use our services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Your basic contact details, such as your name, address, phone number, and email.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, such as your username, password, and security questions.
- Shopping information, like the items you view, put in your cart, or add to your wish list.
- Customer support information, including the details you choose to share in communications with us, such as when sending a message through the Products/Services.
We want to make sure you have the best experience possible, so some features of the Products/Services may require you to provide certain information about yourself or your business. You're welcome to choose not to share this information, but doing so may prevent you from using or accessing these features. ย In addition, where we have sent an email to you, we may receive confirmation that you have opened it. If you want to unsubscribe from a Aria Vetri Glazing Hardware Supply ย email list, please let us know by following the "Unsubscribe" instructions that are included in each promotional email from us. Please note that such requests may take up to ten (10) business days to become effective.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
We may gather some information about your interaction with the website ("Usage Data"). To do this, we may use technologies such as cookies, pixels, and similar technologies, including third party software. The Usage Data could include details about how you access and use our Site and your account, such as device information, browser details, information about your network connection, your IP address, and other information related to your interaction with the website.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our website and Products/Services.
- Our payment processors, collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with products or services you have requested, to perform our contract with you.
- When you visit our website, open or click on emails we send you, or interact with our Products/Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated under this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- We leverage your personal information to deliver top-notch services, process payments, fulfill orders, send account notifications, manage transactions, arrange shipping, facilitate returns, and enable you to post reviews as part of our commitment to you.
- Your personal information is also utilized for marketing and promotional purposes, allowing us to tailor our communications to your preferences. This includes sending marketing communications via email, text, or mail, as well as displaying tailored advertisements for products or services.
- In addition, we utilize your personal information to safeguard against fraudulent and malicious activities. It is crucial for you to keep your account credentials secure and not share them with others. If you suspect any compromise, please contact us immediately.
- Furthermore, we use your personal information to provide exceptional customer support and enhance our services, demonstrating our dedication to being responsive, delivering effective services, and nurturing our business relationship with you.
Cookies
We use Cookies on our website, similar to many other websites. To learn about the specific Cookies, we use for powering our store with Shopify, please visit https://www.shopify.com/legal/cookies. These Cookies help us enhance and optimize our Site and Services by remembering your actions and preferences, conducting analytics, and gaining insights into user interaction with our Products/Services. We may also allow third parties and service providers to use Cookies on our Site to enhance the services, products, and advertising on our Site and other websites.
While most browsers automatically accept Cookies, you have the option to configure your browser to remove or reject Cookies through your browser controls. However, please note that doing so may have a negative impact on your user experience and may cause certain Services, features, and general functionality to work incorrectly or become unavailable. Additionally, blocking Cookies may not completely prevent the sharing of information with third parties, such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
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We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our website may contain links to websites or other online platforms operated by third parties. If you click on links to sites not affiliated or controlled by us, please review their privacy and security policies as well as other terms and conditions. We cannot guarantee or be held responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on these sites. Information you share on public or semi-public venues, including on third-party social networking platforms, may be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, unless otherwise disclosed on the website.
Childrenโs Data
The Products/Services are not intended for use by minor, and we do not knowingly collect any personal information about minor. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we โshareโ or โsellโ (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
We do not knowingly collect, sell, share, disclose, attempt to solicit or receive any personal information from children under 16 years of age without parental or guardian consent. Specifically, the Website is not intended or designed to attract children under the age of 13. If you are 13โ16 years of age, you may visit, browse, and use the information on the Website, but you may not submit any personal information to the Website, and you represent and warrant that you have permission of your parent or guardian to use the Website, who agrees to this Privacy Policy and the Terms of Use on your behalf. If you are a parent and believe that we may have inadvertently collected personal information from your child, please notify us immediately by sending an email, including the Website to which your request pertains, to info@ariavetri.com.
Security and Retention of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure while in transit. We advise against using insecure channels to communicate sensitive or confidential information to us.
The duration for which we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
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Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you want to exercise any of your rights, please feel free to reach out to us by email at info@ariavetri.com or mail us at PO Box 24305, Los Angeles, CA 90024, United States.